Debit Cards allow convenient access to your account at millions of merchants and ATMs across the world. Debit Cards also allow more financial control with transactions showing within minutes of any purchase. Add Online Banking and be connected to your account 24/7.
EMV “Chip” Cards
As you may have heard in the news, October 1, 2015 marked the day that merchants (retailers) must be able to accept EMV or Chip cards. If merchants did not comply by this date, they may be held liable for fraudulent transactions when the consumer is using a card that has a chip embedded in it. The chip in each card is essentially a micro-computer that is used to authenticate the transaction and essentially make it harder for counterfeit cards to be produced. New Market Bank is in the final test phases prior to being able to offer chip cards to all customers. As existing cards expire or need to be reissued or new cards are ordered, we will begin ordering chip cards which should occur sometime this summer. Not having a card with a chip will not affect your ability to conduct a transaction as merchants’ machines will still be able to use the stripe on the back of the cards without chips. Click here for more information regarding chip cards. More information will be communicated to you soon on the exact time of chip card issuance.
New Market Bank believes accessing your account should be easy, and FREE. Therefore we offer thousands of surcharge-free ATMs across the country. Click here to find the one nearest you. We also stand by that statement by waiving extra bank fees for using a non-bank operated ATM*.
Let your Savings Account work for you. Access your Regular or Premium Savings account** with any New Market Bank Debit Card attached to a checking account.
HSA Debit Card
HSA Debit Cards allow easy, direct access to your Health Savings Account to pay medical bills and expenses.
Resetting your Debit Card PIN
Customers can reset their debit card PIN anytime of day. Call 888-891-2435 to reset your PIN.
What happens if your debit card is lost or stolen?
New Market Bank is committed to minimizing the inconvenience that having your debit card lost or stolen has created. These are simple instructions to help you resolve the situation. Please contact us immediately once you notice your card is lost or stolen.
During business hours:
Please call New Market Bank at 952-469-1600. We are available to take your call Monday through Thursday from 7:30 AM to 5:00 PM, Friday from 7:30 AM to 6:00 PM and Saturday from 9:00 AM to 12:00 PM.
After business hours:
Please call our card provider directly at 1-888-297-3416. Please do not email or call the bank directly to cancel your card as we want to make sure it is immediately cancelled to protect your account. Then contact the bank during business hours to have your debit card reordered.
Debit Card Fraud
If you have been contact by the Debit Card Fraud Center please:
- reply to the text message you received, or
- reply to the email message you received, or
- respond to the voice message you received.
These are the best methods to use when contacted by the Debit Card Fraud Center.
*New Market Bank fee is waived at all ATMs in the US. Customer may incur a fee from the company operating the ATM.
**Debit Cards are not available with a Savings account only; a Checking account must be linked to request a Debit Card. Only one Regular or Premium Savings account can be attached per card; Money Market accounts cannot be attached to a Debit Card.